Frequently Asked Questions

General
- Where is Jaynelles located?
- How can I contact you personally?
- Do you have a physical shop front?
- What are the payment methods that you accept?
- Do you perform meet-ups?
- I am an overseas buyer and I am not too sure how postage is being charged.
- Can I order from outside Singapore?
- Why do I need a clear picture of receipt or ibanking nick?
- I do not know if my backorder item have arrived, what should I do?
- Do you have a sizing guide?

Registering An Account
- How can I Register?
- Do I have to register for an account?
- Does it cost anything to register?
- How do I retrieve my lost password?
- How can I track my order?

How to order?

Shipping And Delivery
- Shipping Carrier
- Local Shipping
- International Shipping
- Why opt for registered postage instead of normal postage?
- How do I confirm an order opting for registered postage?
- Do you perform backorders for Out-Of-Stock (OOS) items? What happens to items which are OOS?
- How long will it take for my parcel to arrive at my place?

Methods of Payment

Product Information
- Currency
- Quality of Pictures
- Product Sizing

Returns & Exchange

Contact Us


General

Where is Jaynelles located?

We are operating from Singapore and we accept mainly Singapore Dollars.
"Local" refers to within Singapore boundaries.

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How can I contact you personally?

Regarding sales orders, you can contact me through email.
Otherwise, if you require contacting me for any enquiries, please fill in the "Contact Us" form.

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Do you have a physical shop front?

Currently, we are operating solely as an online business. However, we will disclose our shop address if we embark on physical expansion plans.

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What are the payment methods that you accept?

For local customers, we accept payment through ATM/ibanking. Payment through PayPal may be allowed in the near future.
As we expand and incorporate more forms of payment such as PayPal and major credit cards, overseas customers can also enjoy a great shopping experience with us.

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Do you perform meet-ups?

We do not perform meet-ups at the moment. However, we may decide to have an office space or shop front in the near future and self-collection options may be available then.
Other than that, mass meet-ups may only be arranged during peak holiday seasons such as Christmas or New Year.

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I am an overseas buyer and I am not too sure how postage is being charged.

Only local orders will be accepted at the moment through our check-out system. However, exceptions can be made for overseas buyers. Drop us an email or fill in the "Contact Us" form for more information on overseas shipping charges.

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Can I order from outside Singapore?

Yes you can. However, Jaynelles uses Singpost as our main shipping carrier. Hence, we will only send parcels to countries that are found here.

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Why do I need a clear picture of receipt or ibanking nick?

This is to facilitate the payment verification process so that we can track your payment easily. Without a clear receipt or ibank nick, we cannot proceed with the delivery process.

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I do not know if my backorder item have arrived, what should I do?

You can check the product's description to see its current status. The status would be changed accordingly to whether it has arrived or been delayed.

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Do you have a sizing guide?

Measurements will be provided in the product description.

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Registering An Account

How can I Register?

To register, please click here.

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Do I have to register for an account?

Yes. By registering an account with us, your personal information will be saved in our database. As such, every time you shop at Jaynelles, you need not have to re-fill in your details again and again. Furthermore, you will be notified of new arrival updates, exclusive member discounts and offers.

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Does it cost anything to register?

No, this feature is free of charge.

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How do I retrieve my lost password?

Go to "Login" and click on the "Forgot Password" link. Follow instructions to reset your password. Your password will be sent to your registered email address.

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How can I track my order?

You may view your order status under "Check Order Status".

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How to order?

You will need to register an account with us for you to complete your order.
You can either sign up for an account now, or you can start shopping and set your account up once you decide to check out.
The steps are as follows:

1. Add all desired products to shopping cart.
2. Review the products at Shopping Cart.
3. Click on Check-out and enter your details, along with a coupon code (if any).
4. Click on Place Order to confirm your purchase and make payment.

By default, please note that items will be put on reservation for only 24 hours unless otherwise negotiated. Orders will be cancelled if payment is not made within 24 hours.

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Shipping And Delivery

Shipping Carrier

All parcels from Jaynelles are posted out via Singapore Post.
Jaynelles will not be liable for any lost mail.
We strongly advise local customers to opt for registered postage.

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Local Shipping

Postage fees range from $1.00 to over $3.00 per item, depending on weight of item(s).
Once the parcel is mailed out, please allow 1-3 working days for the parcel to arrive safely.

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International Shipping

Postage fees vary across a wide range depending on weight of item(s) and destination.
For overseas customers, please drop us an e-mail or fill in the "Contact Us" form for more information on overseas purchases. We will gladly provide you a more accurate quotation on your order.

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Why opt for registered postage instead of normal postage?

Registered postage will be delivered to your doorstep. Furthermore, they will be allocated a tracking number which allows checking of its status online.
At Jaynelles, we strongly advise you to opt for registered postage.

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How do I confirm an order opting for registered postage?

Additional charges for registered postage is SGD$2.50 (subject to changes from SingPost).
Thus, simply select "Registered postage" at the payment page after check-out has been done for your order.

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Do you perform backorders for Out-Of-Stock (OOS) items? What happens to items which are OOS?

In order to maintain exclusivity for our apparel, a limit will be placed on the amount of slots available for backorder. Normally, backorders will be open for tentatively 1 week and payment has to be made in advance. Stock from backorders will arrive around 1 week after backorder closes and item will be mailed out within 3 working days.
More info will be provided in the product description if such a case arises.

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How long will it take for my parcel to arrive at my place?

The parcel will be shipped the next working day if ordered by 5.00pm, or by the following business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday.
For Singapore residents, the parcel will require 3-5 working days to reach you.
For Overseas customers, the parcel might take 6-8 working days to reach you depending on your location.

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Methods of Payment

For local customers, we only accept payment through ATM/ibanking.
For iBanking/ATM transfers, our account details are as follows:
POSB SAVINGS 198-17980-9
We do accept interbank transfers as well, please notify us in your payment e-mail.

Product Information

Currency

All prices quoted are in the primary currency - Singapore Dollars.

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Quality of Pictures

It is our aim to present you with the true colours of the products through posting pictures of the product from different angles and describing as accurately as possible under product description. However, due to studio or camera lightings and each individual's computer resolution, we cannot guarantee that the colour depicted on your screen will be the product's true colour.

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Product Sizing

Most of the products in Jaynelles are free-sized.
To ensure the best fit, please refer to our measurements under product description. Another alternative would be to refer to the model's UK size and height measurements to estimate the fit on you.

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Returns & Exchange

Please refer to our Terms & Conditions for more information.

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Contact Us

If you have any enquiries, please fill in the "Contact Us" form.

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